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Privacy Policy and Terms & Conditions

Privacy Policy

Last updated: September 16, 2025

This Privacy Policy describes how JoshComrie.com (“we”, “us”, “our”) collects, uses, and shares your information when you use our website, purchase digital or physical products, attend events or webinars, or interact with our services. It also explains your rights and how the law protects you.

By using the Website or purchasing our products and services, you agree to the collection and use of your information in line with this Policy.

1. Privacy Officer

In accordance with the Privacy Act 2020 (New Zealand), JoshComrie.com has appointed a Privacy Officer responsible for compliance with this Policy, handling access and correction requests, and managing any privacy concerns.

Privacy Officer: Josh Comrie

Email: [email protected]

Address: Auckland, New Zealand

2. Information We Collect

We may collect the following types of information:

  • Contact details: name, email address, phone number, and postal address (for shipping physical products).
  • Transaction details: billing address, payment confirmation, purchase history, and order details.
  • Digital product and service data: enrolment in courses, access to coaching sessions, registration for webinars, and participation in events.
  • Payment data: processed securely via Stripe through Kajabi. We do not store your full credit or debit card numbers.
  • Usage data: IP address, browser type, device type, pages visited, time spent, and referring links.
  • Communications: enquiries, support requests, and form submissions.
  • Marketing preferences: when you submit a form, you may be automatically subscribed to our email list for updates, offers, and resources. You can unsubscribe at any time.
  • Cookies and tracking data: small files placed on your device to support site functionality, analytics, and marketing.

3. How We Use Your Information

We use your information for purposes including:

  • To provide and deliver services: fulfil coaching sessions, grant access to digital products, manage course enrolments, deliver paid webinars, and process pre-orders of Josh’s book (digital and physical).
  • To process transactions: handle payments securely via Stripe, issue receipts, and manage orders.
  • To ship physical products: share delivery details with logistics providers to fulfil book orders or other physical goods.
  • To contact you: send service communications (e.g. purchase confirmations, webinar access links, coaching reminders, pre-order updates).
  • To send marketing communications: email updates, offers, and newsletters, unless you unsubscribe.
  • To analyse and improve: track website use, measure marketing campaigns, and improve our offerings.
  • To comply with legal requirements: including tax, accounting, and reporting obligations.

4. Sharing Your Information

We may share your personal information with:

  • Service providers: including Stripe (payment processing), Kajabi (website, checkout, email and course delivery), Zoom (for webinars), and other providers we use to deliver services.
  • Delivery and logistics partners: where necessary to ship physical products.
  • Business partners: if we collaborate on events, content, or promotions.
  • Authorities: if required by law, regulation, or to protect rights and safety.
  • Successors in business: in the event of a merger, acquisition, or sale of assets.

We will never sell or rent your personal information.

5. Retention of Data

We retain your personal information only as long as needed for the purposes above or as required by law. This includes:

  • Transaction records: kept for at least seven years to meet New Zealand tax and accounting obligations.
  • Marketing data: kept until you unsubscribe or request deletion.
  • Webinar and coaching attendance data: kept as long as necessary for service delivery and administration.
  • Shipping records: retained as long as required for delivery and after-sales support.

6. International Transfers

Some of our service providers (e.g. Stripe, Kajabi, Zoom) may store or process your data outside New Zealand. We take reasonable steps to ensure that your data is protected consistently with the Privacy Act 2020 and, where relevant, laws such as the EU/UK GDPR.

7. Your Rights

Under the New Zealand Privacy Act 2020

You have the right to:

  • Request access to the personal information we hold about you.
  • Request correction of inaccurate or incomplete information.
If you are located outside New Zealand

Additional rights may apply, including:

  • The right to request deletion of your information.
  • The right to restrict or object to processing.
  • The right to data portability.
  • The right to withdraw consent (for example, to marketing emails).

You may also complain to your local data protection authority in addition to the New Zealand Office of the Privacy Commissioner.

8. Security

We use appropriate technical and organisational measures to protect your information. However, no system is 100% secure, and we cannot guarantee absolute protection.

9. Children’s Privacy

Our Website and services are not directed to individuals under 18. We do not knowingly collect data from minors. If you believe a child has provided us with personal data, please contact us so we can delete it.

10. Links to Other Websites

Our Website may contain links to third-party websites. We are not responsible for the content, policies, or practices of third-party sites.

11. Updates to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with a new “Last updated” date.

12. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact:

Privacy Officer: Josh Comrie

Email: [email protected]

Terms and Conditions

Last updated: September 16, 2025

These Terms and Conditions (“Terms”) govern your use of the Website https://www.joshcomrie.com (“Website”), and your purchase or participation in any of our products, services, coaching sessions, webinars, courses, or book pre-orders (collectively “Services”).

By accessing the Website or using the Services, you agree to these Terms. If you do not agree, please do not use the Website or Services.

1. Definitions

  • Company: JoshComrie.com (“we”, “us”, “our”).
  • You: the individual or organisation accessing or using the Website or Services.
  • Services: digital and physical products, coaching sessions, webinars, online courses, and book pre-orders offered by JoshComrie.com.
  • Website: https://www.joshcomrie.com.

2. Use of the Website

You agree to use the Website and Services only for lawful purposes. You must not misuse the Website by introducing viruses, attempting unauthorised access, or disrupting its operation.

3. Accounts (if applicable)

If you create an account for courses, memberships, or coaching access:

  • You are responsible for maintaining the confidentiality of your login details.
  • You must notify us immediately of any unauthorised use of your account.
  • We reserve the right to suspend or terminate accounts for misuse or breach of these Terms.

4. Purchases and Payments

  • All payments are processed securely via Stripe through Kajabi.
  • We do not store your full card details.
  • Prices are listed in New Zealand Dollars (NZD) unless otherwise stated.
  • You agree to provide current, complete, and accurate purchase information.

5. Digital Products and Services

  • When you purchase a digital product (such as an ebook, course, or webinar), you are granted a non-exclusive, non-transferable licence for personal use only.
  • You may not share, copy, resell, or redistribute our digital products without permission.
  • Access to digital products may be time-limited (e.g. courses or webinars). Details will be provided at checkout.

6. Coaching Sessions and Webinars

  • Coaching sessions and webinars are delivered online (e.g. via Kajabi or Zoom).
  • You are responsible for ensuring you have the required technology (internet connection, device, software).
  • We are not responsible for technical issues on your side that prevent participation.

7. Pre-Orders and Shipping

  • Pre-orders for Josh’s book may include digital and physical formats.
  • For physical copies, you agree to provide accurate shipping details.
  • We may share delivery details with logistics providers to fulfil your order.
  • Delivery times may vary by location and are estimates only.

8. Refunds and Cancellations

  • Digital products: Due to their nature, digital downloads (ebooks, guides, etc.) are generally non-refundable once delivered.
  • Webinars and coaching: Refunds may be granted at our discretion if you cancel in advance, but not after participation.
  • Courses: Refunds are subject to the specific course policy stated at checkout.
  • Pre-orders: Refunds are available up until the book is shipped. After shipping, only defective or damaged copies may be refunded or replaced.
  • Nothing in this section affects your legal rights under New Zealand consumer law.

9. Intellectual Property

All content on the Website and Services (including text, images, logos, videos, and course material) is owned by JoshComrie.com unless otherwise stated. You may not copy, distribute, or use this content without written permission.

10. Limitation of Liability

To the fullest extent permitted by law:

  • We are not liable for indirect, incidental, or consequential damages.
  • Our total liability to you for any claim is limited to the amount you paid for the Service.

Nothing in these Terms excludes liability where it cannot be excluded under New Zealand law (for example, rights under the Consumer Guarantees Act 1993).

11. Termination

We may suspend or terminate your access to the Website or Services if you breach these Terms.

12. Changes to These Terms

We may update these Terms from time to time. The updated version will be posted on this page with a new “Last updated” date. Continued use of the Website or Services after changes take effect means you accept the revised Terms.

13. Governing Law

These Terms are governed by the laws of New Zealand. Any disputes shall be subject to the exclusive jurisdiction of the New Zealand courts.

14. Contact Us

If you have any questions about these Terms, please contact:

Email: [email protected]